Returns & Refunds policy

At Weavens Fashion, we are committed to ensuring your satisfaction with our products. If you receive a broken or damaged item, we offer a straightforward return and refund process within 7 days of receiving your order. Please read our policy below to understand the terms and conditions.

Eligibility for Return and Refund

1. Time Frame: Returns and refund requests must be submitted within 7 days of receiving your order. Requests made after this period will not be considered.

2. Condition: The product must be broken or damaged to qualify for a return and refund. We do not accept returns for products that are not defective or damaged.

3. Proof of Damage: To process your return and refund request, you must provide a video of the package opening where the product and its damage are clearly visible. This video should be taken as you open the package for the first time.

How to Request a Return and Refund

1. Contact Us: Email our customer service team at info.weavens@gmail.com or WhatsApp us on +91 8013733079 with your order number, a brief description of the issue, and the package opening video attached.

2. Review Process: Once we receive your email and video, our team will review the footage to verify the damage. We aim to respond to all requests within 48 hours.

3. Approval and Instructions: If your request is approved, we will provide you with detailed instructions on how to return the product. Please do not return any items without first receiving approval and instructions from our team.

Return Shipping

• Shipping Costs: Weavens Fashion will cover the cost of return shipping for approved returns. You will receive a prepaid shipping label along with return instructions.

• Packaging: Ensure the product is securely packaged to prevent further damage during the return shipment.

Refund Process

• Processing Time: Once we receive and inspect the returned product, we will process your refund. This can take up to 7 business days from the date we receive the returned item.

• Refund Method: Refunds will be issued to the original payment method used during the purchase. Depending on your payment provider, it may take additional time for the refund to reflect in your account.

Important Notes

• Non-Returnable Items: Certain items, such as final sale products, gift cards, and personal care items, are not eligible for return or refund.

• Partial Refunds: In some cases, we may offer a partial refund instead of a full refund. This will be communicated to you during the review process.

• Exchanges: At this time, we do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

We appreciate your understanding and cooperation in adhering to our return and refund policy. Your satisfaction is our priority, and we are here to assist you with any issues or concerns.

For any questions or further assistance, please contact our customer service team at info.weavens@gmail.com or WhatsApp us on +91 8013733079.

Thank you for shopping with Weavens Fashion!